FAQ

DON`T HESITATE TO CONTACT vs.YOU !

General questions might be answered below. 

How do I place my order?
When viewing an item, first select the size from the drop down menu located next to the product image, then click 'add to cart'. A window will appear confirming your selection. From here you can either click 'continue shopping' to add more items or go straight to the checkout to pay for your order.
For some products you must select your country before, regarding the shipping price.

For wholesale or bulk orders, please e-mail for more information.

How can I pay?
This site uses Paypal as a safe and secure method of payment. Paypal is an internationally recognised online transaction service, giving you the benefits of fraud protection and simplicity of use. Alternatively, if you don't have a Paypal account, you can pay by credit card at the checkout.
Currently we only accept Paypal payments. Paypal allows you to pay using almost any payment
method (credit card, bank transfer etc).
You do not have to register at PayPal to pay your order!

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Returns
Orders should not be returned without prior confirmation by vs.YOU. We accept returns only in case of a result of an error on our behalf. In this cases we also cover return shipping costs.

Please report defects within 7 days after arrival of shipping to info@thevsyou.com by
emailing photos and a description of the defect. Once we approved the case we will replace the entire item. In case of accepted defects we refund return shipping
costs as well.

Expect to receive your refund within four weeks of delivering the package to the return shipper, however, in many cases you will receive it more quickly. This time period includes the transit time for the return to be shipped (10 to 14 business days), the time it takes us to process the return once we have received it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please also note that shipping rates for many items we sell are weight-based. 

How do I know if my t-shirt will fit?
While on the t-shirt gallery page, click on the item you are interested in and a larger, more detailed page will appear. Approximate sizes are displayed beside each item on these pages. Please note, these measurements are only a guide and may vary slightly.

Can you deliver worldwide?
vs.YOU ships internationally to most destinations with DHL. Delivery is usually made within 1 week (EU), or 2-6(max) weeks (worldwide). The cost of delivery is displayed at the checkout stage of your order. Most items have free shipping ! There may be additional taxes that require payment when you receive your order depending on the import regulations in your country.

If you have any questions about delivery, please e-mail before placing your order.

DON`T HESITATE TO CONTACT vs.YOU REGARDING ANY QUESTIONS!